SHIPPING POLICY

Where do you ship?

USA, Nationwide! 

Shipping times:

We aim to ship your order out within 24-48 hours from when the order was placed.

Standard shipping for orders takes 2-7 business days from when it leaves the shop  (not including weekends or holidays)

Please note that your order may experience delays due to a high volume of orders during promotional events or Holidays.

Overnight Shipping:

Overnight shipping orders placed before 10 AM EST Tuesday-Friday  will be shipped same-business day.  

All overnight shipping orders placed after 10AM EST will be shipped next-business day.  

Any overnight orders placed over the weekend will be shipped out Tuesday morning.

Shipping Rates:

Standard shipping is based on weight of item & will be calculated at check out. 

Overnight Shipping is based on weight of item & will be calculated at check out.  

Where is my package?

When your order ships, we send you a confirmation email with a tracking number to track the status of your package.  Be sure to check your spam/junk folder if you do not see it in your inbox. 

Lost/Stolen Packages:

We are not responsible for lost, held, or damaged packages. We are also not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS/UPS along with your order from us, so any shipping issues must be handled by the carrier.

Please let us know if you need any assistance at support@ottercreekshop.co (yes .co lol)